Six Sigma Green Belt Certification Practice Exam

What is the primary goal of a Six Sigma initiative?

1. a. Reducing costs

2. b. Increasing productivity

3. c. Eliminating defects

4. d. Improving employee morale

The correct answer is: c. Eliminating defects

The primary goal of a Six Sigma initiative is to eliminate defects in processes, which leads to improved quality and performance. Six Sigma employs a defined methodology, focusing on reducing variability and ensuring that processes function consistently and effectively. By concentrating on defect elimination, organizations can enhance customer satisfaction by delivering products and services that meet or exceed customer expectations. While reducing costs, increasing productivity, and improving employee morale are important aspects of organizational performance, they are often secondary benefits resulting from successfully implementing Six Sigma practices. When defects are eliminated, processes become more efficient and cost-effective, which naturally lowers costs and can also lead to increased productivity. Additionally, a strong focus on quality and process improvement can positively influence employee morale, as workers often feel more engaged and empowered when they are part of initiatives that lead to higher quality outputs and a better working environment. Ultimately, the fundamental aim of a Six Sigma initiative remains centered around defect elimination, as it provides the foundation for achieving these other goals.