Six Sigma Green Belt Certification Practice Exam

Corporate scorecards are organized around financial, customer, internal process, learning and growth metrics. Projects are NOT limited to:

1. Sigma quality level, defect rate

2. Ease and quickness of completion

3. Profit and loss

4. None of the above

The correct answer is: Sigma quality level, defect rate

The correct answer highlights that projects within the context of corporate scorecards are not solely focused on sigma quality levels or defect rates. While sigma quality levels and defect rates are indeed key performance indicators within many Six Sigma projects, they are not the only dimensions from which project goals can be measured or evaluated. Corporate scorecards are designed to provide a comprehensive view of an organization’s performance across various perspectives: financial, customer, internal processes, and learning & growth. This integrated approach allows organizations to track how overall performance impacts strategic objectives. Thus, project selection and evaluation can encompass a broader range of metrics. In particular, the financial perspective involves assessing profit and loss, while customer metrics look at satisfaction and retention rates. Internal process metrics monitor efficiency and effectiveness in operations. Learning and growth metrics evaluate areas like employee training and development. Therefore, while sigma quality levels and defect rates are important, they do not define the entirety of project criteria; projects may focus on any of these other dimensions as well, such as customer satisfaction or internal process improvements. Ultimately, this understanding underscores the flexibility and comprehensive nature of project considerations beyond the technical aspects related to quality levels or defect rates.